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FAQ's


HOW LONG WILL A SET OF EYELASH EXTENSIONS LAST? Clients get fill ins every 2-3 weeks. 

ARE LASH EXTENSIONS SAFE? When applied correctly and with proper aftercare, yes! 

CAN I APPLY MASCARA TO EYELASH EXTENSIONS? 
NOOOOOOOOOO!

CAN I SWIM, SHOWER, EXERCISE, OR VISIT A SPA WHILE WEARING EYELASH EXTENSIONS? 
Yes, you can do all the things! If at a spa, please ask the provider to cover your lashes during the steam section of a facial. 

HOW SOON CAN I WASH MY FACE AFTER THE EXTENSIONS ARE APPLIED? 
You can get them wet as soon as you leave! The technique used allows for zero wait time.

HOW DO I TAKE CARE OF MY NEW EYELASH EXTENSIONS?
 
  • WASH  YOUR LASHES!!! Aftercare is extremely important for retention and lash health. 
  • Brush your lashes daily. Many clients even dry them on the cool setting with a hair dryer after a shower. 
  • Use an oil free products around the eye area. 
  • Do not use baby shampoo! Use a cleanser that is specifically formulated to be used with extensions.
  • Avoid hot steam or sauna
  • Do curl lash extensions.
  • Do not use mascara. 
  • Do not pull or pick at the extensions.

IS THE PRODUCT FDA APPROVED? IS IT SAFE? 
Currently, the FDA is not regulating eyelash extensions because the eyelash extensions are applied to the natural eyelash hairs and do not touch the skin. The application process is pain-free. Some clients consider the process relaxing and even sleep through the appointment.

HOW LONG WILL IT TAKE TO APPLY EYELASH EXTENSIONS AND HOW IS IT DONE? 
The application process for lash extensions 2- 2.5 hours depending on the service you have booked.  You will lay comfortably on a massage table with your eyes closed while relaxing ambient music is played in the background. During application, your lower lashes will be covered and the extensions will be applied only to your upper lashes one at a time. 

HOW DO I CHOOSE THE LOOK I WANT? 
Your artist will consult with you to understand what type of style you are interested in and what look will work best with your natural lashes. The overall look of the lashes can range from very natural to mega volume, however the artist will discuss what is possible and safe for the integrity of your lashes.

​DO I HAVE TO DO ANYTHING TO PREPARE FOR THE SERVICE? 
To remove any eye makeup, use an oil-free makeup remover to cleanse your lashes prior to the appointment as well to remove any leftover mascara. Lashes should not be permed or manually curled at the time of appointment.

WHAT IF I HAVE TO CANCEL?
Things happen! However, Halo asks for a 24 hour cancellation notice to avoid a fee of the service charge. 
***Please note!! There will be a 100% charge on your card for any missed appointment or any appointment cancelled less than 24 hours before appointed time. 
***The studio is not a place for children. Please contact if you need a special appointment time accommodate your child care schedule.
***Please do not arrive to your appointment more than 5 minutes early. 
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